Privacy Policy

1. Introduction

Row5 Inc. ("Row5", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered email marketing platform and related services.

2. Information We Collect

Information You Provide

• Account information (name, email address, company name)
• Payment and billing information
• Store and e-commerce platform data you connect to our service
• Communication preferences and settings

Information We Automatically Collect

• Usage data and analytics
• Device and browser information
• IP addresses and location data
• Cookies and similar tracking technologies

Integration Data

• Shopify store analytics and customer data
• Klaviyo email marketing metrics
• Google Analytics data (if connected)
• Customer purchase history and behavior patterns

3. How We Use Your Information

We use the collected information to:

• Provide and improve our AI-powered email marketing services
• Analyze customer behavior and optimize email campaigns
• Generate personalized product recommendations
• Process transactions and manage billing
• Send service updates and marketing communications (with consent)
• Ensure platform security and prevent fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our platform
• Integration Partners: Platforms you choose to connect (Shopify, Klaviyo, etc.)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We never sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication protocols
• Secure data centers with 24/7 monitoring
• Employee training on data protection practices

6. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Correct or update inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Export your data in a portable format
• Withdraw consent for data processing

To exercise these rights, please contact us at privacy@row5.ai

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can manage cookie preferences through your browser settings, though some features may not function properly without cookies.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform. Your continued use of our services after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (which we do not engage in).