Frequently Asked Questions
Short, direct answers to help you evaluate Row5 quickly.
- What does Row5 do in one sentence?
- Row5 connects to Shopify and Klaviyo to auto‑draft targeted email campaigns so your team ships more, with better results, in less time.
- How is this different from Klaviyo flows?
- Static flows fire in straight lines. Row5 uses real‑time signals to identify micro‑segments, draft variants, and propose send windows continuously.
- How long does setup take?
- About 30 minutes to connect Shopify + Klaviyo; first drafts within days.
- Do we keep control over brand voice?
- Yes—tone controls, approval gates, and guardrails ensure output matches your standards.
- What's the pricing?
- Simple: 3% per conversion. No hidden fees.
- What data do you need?
- Shopify orders/catalog and Klaviyo lists/events. Read‑only permissions.
- How do you prevent over‑sending?
- We use fatigue prevention per subscriber and prune under‑performing ideas automatically.
- Can we A/B test?
- Yes—variants are drafted automatically and sent to Klaviyo where you can test and schedule.
- Is my data secure?
- Data is encrypted in transit and at rest with strict access controls. Customer data is isolated per environment.
- Do you support SMS or push?
- Email first; optional channel handoff based on behavior signals.
- Which ecommerce platforms are supported?
- Shopify to start. More platforms are on the roadmap.
- How soon will we see results?
- Most brands see measurable lift in 2–4 weeks as segments and variants learn.